Shipping policy

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by EMARQUE is EMARQUE’s responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. EMARQUE will only be obligated to pay for shipping one way anytime, unless otherwise specified between you and EMARQUE. EMARQUE is not obligated to pay for additional charges for shipping back to facility if product is faulty or defective after the first fourteen (14) days. EMARQUE is entitled to void all warranties if any piece of original packaging material is missing upon return shipments, unless otherwise advised by EMARQUE. Shipping dates are only an estimate and are subject to change at any time. To register an alternative address (different from address on your billing statement), do it in your account settings on the website. You must notify EMARQUE of damaged or missing items from your order within seven (7) calendar days after you receive your product or EMARQUE will not be responsible for any forthcomings. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software.

Once an order is shipped, it is up to the shipper courier to deliver the products; we will not be able to stop the shipment once it is shipped. If the shipper/courier loses the package, the shipper courier will put a tracer on the package. Tracers take around 3 days for air packages and 7 business days for ground packages. We will not be able to ship out replacement packages until the shipper courier confirms that the package is lost/will not be delivered to its destination and they will reimburse us. Without confirmation from the shipper courier, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, every package we ship usually requires a signature, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.