Collection: EMARQUE Custom Gaming PCs

EMARQUE PCs come pre-configured with the latest NVIDIA® GeForce and AMD Radeon™ graphics, premium cooling, and optimized power delivery. Built for reliability. Backed by expert support. Secured Delivery throughout Malaysia

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FAQ

Questions, answered.

Common questions about EMARQUE gaming PCs. We build them in Malaysia, validate every system, and support you end-to-end — from configuration through years of ownership.

  • What makes an EMARQUE-built gaming PC different from a self-built rig?

    Every EMARQUE gaming PC is built in our Malaysia workshop by experienced technicians, validated under load (CPU + GPU stress, memory, storage, thermals), and shipped with a configured Windows install plus driver suite. We hold our own inventory of components so if anything shows an anomaly during validation we swap it on the spot — you only ever receive parts we'd put in our own builds. You skip the assembly headaches, parts compatibility risk, and warranty fragmentation that come with self-builds. And if anything ever goes wrong — at delivery, six months in, three years in — one team owns the support end-to-end. No juggling multiple retailers and channels, no logistics cost and time bouncing parts between suppliers.

  • Are the parts you use genuine and Malaysia-warranty-backed?

    Yes. We source through authorized Malaysian distributors only, and every component carries the manufacturer's official Malaysia warranty. We stand by the parts we suggest — if any component fails within the first 90 days, EMARQUE will arrange a direct 1-to-1 exchange rather than putting you through the manufacturer's RMA process.

  • Do you offer financing or installment plans?

    Yes — multiple ways to make a build manageable:

    • Installments — 6 / 12 / 18 / 24 / 36-month plans via AEON Credit Financing.
    • Credit card installments — supported by Maybank, Public Bank, AEON Credit Card, CIMB, AmBank, Affin, Alliance, BSN, Citibank, Hong Leong, RHB, HSBC, Standard Chartered, OCBC, and UOB.
    • Buy Now Pay Later — Shopee SPayLater, AhaPay, Atome, and PayLater by Grab, all selectable at checkout.

    Current terms and partner details: emarque.co/financing.

  • What's your warranty on a complete EMARQUE gaming PC?

    3-year warranty on the EMARQUE-built system as a whole — covering assembly, configuration, and thermals. On top of that, individual components retain their manufacturer warranties — typically 3 years on CPUs and GPUs, with some parts (PSUs, certain memory and storage) covered for 5 to 10 years at the maximum. EMARQUE follows each manufacturer's warranty timeline so you get the longest support possible based on what the manufacturer offers. We also provide lifetime labor support on any EMARQUE-built PC for as long as the parts inside it were purchased from EMARQUE — bring it to our workshop and we service it without a labor charge.

  • How do I choose between an Intel and an AMD-based gaming PC?

    For high-refresh-rate competitive gaming (Valorant, CS2, Apex), Intel still has a slight edge in 1080p frame consistency. For mixed gaming + content creation (streaming, editing, multitasking), recent Ryzen chips offer better multicore value. Both platforms perform within ~5% of each other for typical AAA gaming at 1440p and above — pick based on the rest of the workload.

  • What graphics card should I get for my monitor?

    Pair the GPU to your monitor's resolution and refresh rate. Our suggested tiers:

    • 1080p mid-high, 144Hz — NVIDIA GeForce RTX 5050, RTX 5060, or Radeon RX 9060 XT 8GB
    • 1080p high-ultra, 144Hz — NVIDIA GeForce RTX 5060 Ti, RTX 5070, or Radeon RX 9060 XT 16GB
    • 1440p, 144Hz — NVIDIA GeForce RTX 5070, RTX 5070 Ti, or Radeon RX 9070 XT
    • 1440p 240Hz / 4K 60–144Hz — NVIDIA GeForce RTX 5080 or RTX 5090
    • 4K 144Hz+ with ray tracing — NVIDIA GeForce RTX 5090

    Our configurator pairs your monitor with a recommended GPU tier so you don't over- or underspend.

  • How long does it take to build and ship my PC?

    Build, validation, and dispatch typically take 3–6 working days for any EMARQUE gaming PC. For custom configurations, we update you with the specific lead time once your order is in. Our technicians personally pack every system — multi-layer foam, internal foaming protection, corner protectors, anti-static wrap, and GPU bracing — so it arrives in the same condition it left the workshop. If anything happens in transit, we cover it.

  • Do you deliver to East Malaysia (Sabah, Sarawak)?

    Yes, nationwide delivery via insured courier. East Malaysia (Sabah, Sarawak) typically adds just 1–2 working days on top of the standard build window. The same protective packing process applies regardless of destination, and shipping insurance is included on every PC — if anything happens in transit, we replace it. No matter where you are, your build is protected.

  • Can I upgrade my gaming PC later?

    Yes. All builds use standard form-factor components on tool-less or low-tool cases. We document which slots are used and which are open in your build sheet, and we offer post-purchase upgrade installation — drop the PC at our workshop, we install and re-validate. Lifetime labor support applies as long as the upgrade parts are EMARQUE-supplied.

  • What if my game runs poorly after I receive the PC?

    Reach out and we'll handle it. Every customer gets dedicated tech support — a real person assigned to help, not a ticket queue. We start with a remote diagnosis (drivers, in-game settings, background processes), and if it's a hardware issue we cover it under the EMARQUE warranty. End-to-end support is what we do, and it doesn't end the day your PC ships.

  • Can I collect my PC in person instead of having it shipped?

    Yes — we offer pickup at three locations across Malaysia:

    • Klang Valley (main workshop) — EMARQUE TECHNOLOGIES SDN. BHD., G-80-1, Zenith Corporate Park, SS7/26, Petaling Jaya, 47301 Selangor, Malaysia
    • Johor Bahru / Singapore customers — Tampoi, Johor Bahru (contact us to confirm the pickup address)
    • Northern region — Butterworth, Penang (contact us to confirm the pickup address)

    Hours: 11:00 AM – 7:30 PM, Monday to Saturday at all locations. We strongly recommend booking an appointment first so a sales person can assist you for a smoother handover — your appointment also confirms the build is QC-cleared, schedules a proper unboxing, and gives you a moment to ask any setup questions in person. Please bring your IC for verification upon collection.