Getting Your System
Configure EMARQUE System
Customer configures EMARQUE system and checks out order via the website
Stock Availability Confirmation
Our EMARQUE representative will confirm the stock availability of the system build. Customers will receive a notification once the system goes into assembly.
Within 24 Hours
Assembling System
Our crew will gather the components and assemble them together while this process allows us to include a build log that will be given to the customer attached alongside with their desktop. The build log is a quality check done by our crew to ensure all the parts and components are well assembled.
Testing System
We will be conducting a series of stress testing that is a type of performance testing that validates the highest limit of your computer, device, program, or network with an extreme load.
Packaging System
Our crew will be doing the packaging and ready for shipping.
Shipped / Ready for Pickup
The finished product is ready for pickup/shipping.
Getting Familiar with Your System
Having a defect component, immediate replacement with manufacturer
After Receiving Your System
First 14 Days
Supporting Your System
Requesting Support for Your System
Support can be requested at the Request Support page. Alternatively, you can Request Warranty for a particular component directly via your Account Orders
Getting Support
After 14 Days
Troubleshooting your System
Our crew will conduct a series of troubleshooting to determine the precise issue with the component or desktop.
Component Warranty/RMA
Components found faulty from the troubleshooting will be sent to RMA/Warranty for 2-4 weeks
Within 2-4 Weeks
Get Back in Action
Once the product/component is back from RMA, the customer will be notified and will be ready to get back into action again!